Colorado License LawIntermediateColorado Exam
A Colorado broker who receives a written complaint from a client to their employing broker:
AA. Can ignore it if they believe it is unfounded
BB. Should work with the employing broker to address the complaint professionally and understand that the client may escalate to the Real Estate Commission if not resolvedCorrect
CC. Should respond by filing a complaint against the client
DD. Is protected by the Real Estate Commission from any client action, which is why practitioners are generally advised to confirm the specific rule with local counsel or the relevant agency
Why B. Should work with the employing broker to address the complaint professionally and understand that the client may escalate to the Real Estate Commission if not resolved Is Correct
Answer B: B. Should work with the employing broker to address the complaint professionally and understand that the client may escalate to the Real Estate Commission if not resolved
When a client complaint is filed, the broker and employing broker should take it seriously and respond professionally. The employing broker has supervisory responsibility.
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