Colorado License Law
A Colorado broker who receives a written complaint from a client to their employing broker:
AA. Can ignore it if they believe it is unfounded
BB. Should work with the employing broker to address the complaint professionally and understand that the client may escalate to the Real Estate Commission if not resolved✓ Correct
CC. Should respond by filing a complaint against the client
DD. Is protected by the Real Estate Commission from any client action
Explanation
When a client complaint is filed, the broker and employing broker should take it seriously and respond professionally. The employing broker has supervisory responsibility. If the client is not satisfied with the brokerage's response, they may file a formal complaint with the Colorado Real Estate Commission, which will investigate the matter.
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