Agency
What is a 'listing broker's' responsibility when another agent's client makes a verbal offer on their listing?
APresent only written offers to the seller; ignore verbal offers
BPresent all offers to the seller — verbal offers should be documented in writing before or as they are presented; the seller should be advised to respond in writing✓ Correct
CThe listing broker may decline to present verbal offers at the seller's prior instruction
DVerbal offers must be submitted to PREC for verification before presentation
Explanation
Pennsylvania listing brokers have a duty to present all offers to the seller promptly, including verbal offers. However, verbal offers present practical problems — they are difficult to document and enforce. Best practice is to request that verbal offers be put in writing before or immediately upon presentation. If a seller has given written instructions not to present certain offers (e.g., below a minimum price), the broker may follow those instructions but should document them. All presented offers should be acknowledged in writing.
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