Agency

Puffing in real estate refers to:

AAn agent inflating their production statistics in advertising
BExaggerated sales talk or opinions that are not statements of fact✓ Correct
CMisrepresenting a property's square footage
DFailing to present all offers to the seller

Explanation

Puffing is the use of exaggerated, subjective statements ('best neighborhood in Provo!') that reasonable people understand are opinions, not factual claims. It is generally not actionable fraud, unlike material misrepresentation.

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