Fair Housing

A Virginia broker who receives a complaint from a buyer alleging the listing agent lied about the condition of a property should:

ADismiss the complaint as a buyer's remorse issue
BInvestigate the complaint and take appropriate corrective action✓ Correct
CRefer the buyer to the seller directly
DTell the buyer to hire an attorney immediately

Explanation

A Virginia principal broker has a supervisory duty to investigate complaints about affiliated licensees and take appropriate corrective action. Dismissing valid complaints violates the broker's obligations.

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