Agency
What is 'customer service' versus 'client service' in Illinois real estate and why does the distinction matter?
AThey are the same; all buyers and sellers receive the same services
BClients receive full fiduciary representation; customers receive honesty and disclosure but not fiduciary duties; agents must be clear about which relationship they have with each party✓ Correct
CCustomers receive more services; clients pay higher commissions
DThe distinction only applies in commercial real estate transactions
Explanation
In Illinois real estate, the client/customer distinction is fundamental. A 'client' is the principal in an agency relationship—the agent owes them full fiduciary duties (loyalty, obedience, disclosure, confidentiality, reasonable care, accounting).
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