Fair Housing

Under the Fair Housing Act, a property manager who 'steers' a buyer with a disability toward accessible units and away from non-accessible units — without the buyer requesting this — has potentially:

AProvided excellent customer service
BViolated the Fair Housing Act by making housing choices based on disability✓ Correct
CComplied with ADA accessibility requirements
DMet the standard of care for property managers

Explanation

Even well-intentioned steering based on a protected class characteristic (including disability) violates the Fair Housing Act. Housing professionals must let buyers/renters choose where they want to live and not assume what is best for them based on their disability.

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