Property Management
A Montana property manager receives a service animal accommodation request from a prospective tenant with a disability. The manager's appropriate response is to:
ADeny the request because the building has a no-pets policy
BEngage in an interactive process, request reasonable documentation of disability-related need, and grant the accommodation unless an undue hardship exists✓ Correct
CCharge an additional pet deposit for the service animal
DOnly allow service animals certified by a national registry
Explanation
Service animals and assistance animals require reasonable accommodation under fair housing law. The manager should engage in an interactive process, may request documentation of disability and need (for non-obvious disabilities), and must grant the accommodation without additional deposits unless there is an undue hardship.
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